Delivery & Returns
Delivery
We offer a range of flexible delivery options to have your products delivered when it suits you.
FREE standard delivery (Monday - Friday)
on all orders over 495kr
Orders under 495kr:
1-2 day delivery - 83kr
2-3 day delivery - 66kr
Deliveries are made by DPD Express or PostNord. If DPD is used, you will receive either an SMS or e-mail with the one-hour time slot on the delivery day to make sure you receive your parcel in a timely manner.
If you are ordering multiple products including items on pre-order, your items may be delivered separately. However, you will only pay one delivery charge.
Returns
Changed your mind? If for whatever reason you are not happy with your purchase, you have 30 days to return your item(s). If the item is new and unused, with all the original accessories, packaging and manufacturing seals intact, you will be eligible for a full refund. Please note that we are unable to refund any delivery or postage costs incurred.
For a number of brands, including Clarisonic, SmoothSkin and NuFACE, we offer a 90-day money back guarantee. Full details of this return policy are mentioned on each product page and it is only applicable to devices.
All of our devices offer a 2 Year Warranty period as standard, which can be managed directly with our customer service team.
We will aim to process your return on the day we receive your parcel. Once the return has been processed, you will receive an email confirming your refund. Following this, we advise that it usually takes 5 days for your account to be credited with the refund, however, some payment providers and payment types can take up to 14 days to credit your account. Please note that we cannot be held responsible for any loss or damages to your parcel in transit.
In the event of a return, you will be refunded the amount you paid for the product.
With limited edition models, we will do our best to replace the device with the same model if the stock is available. Otherwise, we will replace the device with the standard model.
