Customer Satisfaction Money-Back Guarantee
We’re so confident that you’ll get results you’ll love with your new device that we offer a range of money-back guarantees on a range of our top brands. If you begin to start using the device and decide the item isn’t right for you, simply return it within the terms of the specific guarantee outlined below for a refund on the cost of the item. Please note your trial period begins upon receipt of your device as confirmed by the tracking number associated with your shipment, unless otherwise stated. If you have been using your device for longer than the designated money-back guarantee trial period, you will not automatically be eligible for a refund under this particular offer.
Please note this excludes collaborations, such as JOVS, Dermalux Flex and Dr Harris.
We know you’ll get results you can see with your new LED device and that’s why we offer a 60-day money back guarantee on our CurrentBody Skin devices (excluding Dermalux).
Once you've received your device, you’ll have 60 whole days to fall in love with LED. Use your device 5 times a week, over 5 weeks. After that, if you still decide it isn’t right for you, simply return it for a full refund within 60 days.
If you wait to request a refund after 60 days have passed, or you haven’t used it for the right frequency, you may not be eligible.
We're so confident that you'll get results you'll love with your Nira Skincare Laser from the first use that we offer a 60-day money back guarantee.
We ask that you have used the device for two minutes a day for 30 days to see consistent results. By using it for a month, it ensures that you have given the device a proper chance to start working on your skin and for collagen to start producing. If you are still not satisfied, you can return the device for a 60-day money back guarantee.
We offer an exclusive 90-day money-back guarantee on all NuFACE and NuBODY devices. To make sure you’ve allowed enough time to see results, we simply ask that you have used the device for at least 60 days, 5 times per week for 5 minutes on the treatment area. This ensures that you have given the device a proper chance to start working for you. We also advise that it takes a minimum of 4 weeks to see visible results from this range of devices.
If after this time you are still not satisfied with your skin rejuvenation experience, you can contact us to return the device. We offer free UK returns on NuFACE and NuBODY products, and will also refund up to £15 on international returns for these devices. Once we’ve received the product back, we will process your refund, minus a 10% restocking fee to cover return admin.
If you have any questions regarding your money-back guarantee or dedicated treatment plan, please don’t hesitate to get in touch with our dedicated customer service team.